Guest Relations Officer - Premium Hospitality Role in Jakarta

Join Haleyora Powerindo as a Guest Relations Officer and become the face of exceptional hospitality in the heart of South Jakarta. This is a unique opportunity to elevate guest experiences, build lasting relationships, and contribute to a dynamic team in a rapidly growing industry. As a Guest Relations Officer, you will be the first point of contact for our guests, ensuring their stay is seamless, memorable, and above all, exceptional.

Our company is committed to providing world-class hospitality services, and we are looking for a passionate and dedicated individual to join our team. In this role, you will have the chance to work with a diverse range of guests, each with their own unique needs and preferences. Your ability to adapt and provide personalized service will be key to creating a positive and lasting impression.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression.
• Provide exceptional customer service by addressing guest inquiries, concerns, and requests promptly and efficiently.
• Assist with check-in and check-out processes, ensuring accuracy and efficiency.
• Manage guest reservations, including confirmations, modifications, and cancellations.
• Coordinate with housekeeping and other departments to ensure guest rooms are clean, comfortable, and well-stocked.
• Handle guest complaints professionally, working to resolve issues and prevent recurrence.
• Promote our hotel's amenities, services, and special offers to enhance the guest experience.
• Contribute to the development and implementation of guest relations policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in guest relations, hospitality, or a related field.
• Proficient in English and Indonesian languages, both spoken and written.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with hotel management software, such as PMS (Property Management System) or CRM (Customer Relationship Management) systems.
• Customer service certification (e.g., IHLA, CHA, or similar) is a plus.
• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.

🛠️ Keahlian

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