Customer Retention Processor - Samarinda

Astra Credit Companies is seeking a dedicated Customer Retention Processor to join our team in Samarinda. In this role, you will play a crucial part in following up on credit applications from telemarketing efforts, ensuring customer satisfaction, and achieving mutually beneficial outcomes. As a Customer Retention Processor, you will handle inbound and outbound calls, manage customer data using CRM systems, and provide excellent customer service. This is an opportunity to contribute to a dynamic and growing team in the heart of East Kalimantan.

Every day, you will be at the forefront of customer interactions, resolving queries, and ensuring that our telemarketing campaigns are successful. You will work closely with our sales and marketing teams to achieve our collective goals. With a focus on customer retention and satisfaction, this role is perfect for someone who thrives in a fast-paced environment and is passionate about building strong customer relationships.

Join Astra Credit Companies and be part of a company that values innovation, integrity, and customer-centricity. We offer a competitive salary, a supportive work environment, and the chance to grow professionally in a rapidly expanding industry.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls to follow up on credit applications and provide customer support.
• Manage and update customer data in our CRM system, ensuring accuracy and completeness.
• Provide excellent customer service, addressing customer inquiries and concerns promptly.
• Collaborate with the sales and marketing teams to achieve campaign objectives and improve customer retention.
• Monitor and report on call metrics and customer satisfaction scores.
• Assist in the development and implementation of customer retention strategies.
• Stay updated with industry trends and best practices in customer service and telemarketing.
• Maintain a high level of professionalism and confidentiality in all customer interactions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or telemarketing role.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work well under pressure and meet targets.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Knowledge of Indonesian language and local market dynamics.
• Certification in customer service or telemarketing is a plus.

🛠️ Keahlian

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