Center Manager (Dutch fluent speaker - Surabaya based)

TLScontact · 📍 Surabaya, Jawa Timur · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
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TLScontact is looking for a talented and experienced Center Manager to join our team in Surabaya. This is a unique opportunity to be part of a dynamic and growing company that values innovation and excellence.

In this role, you will be responsible for managing and leading a team of customer service representatives, ensuring that our customers receive the highest level of service and support.

If you are a Dutch fluent speaker with a passion for customer service and a desire to make a difference, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Manage and lead a team of customer service representatives, ensuring that they are trained and equipped to provide excellent customer service.
  • Monitor and evaluate team performance, providing feedback and coaching as needed.
  • Ensure that our customers receive timely and accurate responses to their inquiries and concerns.
  • Identify and implement process improvements to enhance customer service and operational efficiency.
  • Maintain a high level of customer satisfaction and loyalty.
  • Develop and implement team training programs to ensure that our team is up-to-date with the latest customer service best practices.
  • Collaborate with other departments to ensure that our customer service operations are aligned with the company's overall goals and objectives.
  • Ensure that all customer service operations are conducted in accordance with company policies and procedures.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 3 years of experience in a customer service or team management role.
  • Proven track record of success in managing and leading teams.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Fluent in Dutch, both written and spoken.
  • Proficiency in English is a plus.
  • Experience in a multicultural environment is a plus.

    • 🛠️ Keahlian

    <li>Customer Service Management</li><li>Team Leadership</li><li>Process Improvement</li><li>Training and Development</li><li>Dutch Language Proficiency</li>
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