Customer Solutions Specialist - Property Industry Support

Join Jendela360 as a Customer Solutions Specialist and become a key player in delivering exceptional client support within the dynamic property industry. Based in Kebon Jeruk, Jakarta Barat, this role offers the opportunity to resolve customer inquiries, troubleshoot issues, and provide tailored solutions for our clients. You'll be working closely with our sales and marketing teams to ensure seamless communication and satisfaction.

Jendela360 is a leading property technology company that has been transforming the real estate industry in Indonesia. With a strong focus on innovation and customer-centric approach, we are committed to delivering cutting-edge solutions that meet the evolving needs of our clients. As a Customer Solutions Specialist, you'll have the chance to work on exciting projects and make a tangible impact on our clients' businesses.

In this role, you will be responsible for handling customer inquiries, providing technical support, and ensuring that our clients have a smooth and enjoyable experience with our products and services. You will work closely with our sales and marketing teams to gather feedback and implement improvements. This is a great opportunity to grow your career in the property industry and gain valuable experience in customer support and solutions.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support by resolving inquiries and troubleshooting issues related to our property management software.
• Collaborate with sales and marketing teams to gather customer feedback and implement improvements.
• Assist in the development and maintenance of our knowledge base and FAQs to ensure customers have easy access to information.
• Monitor customer satisfaction and provide regular reports to identify areas for improvement.
• Stay up-to-date with industry trends and best practices in customer support and solutions.
• Participate in training sessions and workshops to enhance your skills and knowledge.
• Contribute to the development of new features and solutions based on customer needs and feedback.
• Promote our products and services to potential clients through various channels.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer support, technical support, or a similar role in the property industry.
• Strong communication and interpersonal skills to effectively interact with clients and team members.
• Excellent problem-solving and analytical skills to troubleshoot and resolve customer issues.
• Proficiency in English, both written and spoken, is a must.
• Familiarity with property management software, such as Jendela360, is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passionate about the property industry and committed to delivering exceptional customer support.

🛠️ Keahlian

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