Customer Service Representative - Australian Market (Day Shift)

Join our dynamic team as a Customer Service Representative specializing in the Australian market! This is a fantastic opportunity to work in a professional call center environment, providing exceptional service to customers during convenient day shifts. You will be the first point of contact for our Australian clients, ensuring their needs are met with a friendly and professional approach. Based in Canggu, you'll be part of a vibrant and supportive team at Private Advertiser.

In this role, you'll handle inbound and outbound calls, resolving customer inquiries and complaints efficiently. You'll use tools like Zendesk and Salesforce to manage customer interactions and ensure a seamless experience. With a focus on quality and customer satisfaction, you'll play a crucial role in maintaining our reputation in the Australian market.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries and complaints via phone, email, and chat.
• Use CRM systems like Zendesk and Salesforce to manage customer interactions and track progress.
• Maintain a high level of customer satisfaction by providing timely and accurate information.
• Follow up on customer issues to ensure resolution and prevent recurrence.
• Adhere to company policies and procedures, including data privacy and security regulations.
• Provide feedback and suggestions for improving customer service processes.
• Participate in team meetings and training sessions to stay updated on best practices.
• Uphold the company's values and standards of professionalism and integrity.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Fluent in English, both written and spoken.
• Experience with CRM systems like Zendesk or Salesforce is a plus.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proactive and detail-oriented with a customer-first mindset.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced, team-oriented environment.

🛠️ Keahlian

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